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Course Description

An effective senior-level assistant must be grounded in business basics to represent either a for-profit, nonprofit, or a government agency leader well. This course teaches key elements in the value creation chain from customers/clients to organization leadership including typical organizational structures, marketing directions/strategies, the forecasting/budgeting processes, customer relationship management, accounting/finance roles, reading financial statements and control reports, problem-solving, key external stakeholders, roles of regulators, and much more. Learning objectives include a roadmap for understanding the specific employer organization, the executive's role/responsibilities, and likely support to be required from the assistant.

Course Outline

This course teaches essential organizational elements for executive assistance, including company structures, marketing, forecasting/budgeting processes, and customer relationship management.

Notes

Contact:
Lina Ogolla
310.206.1579
logolla@uclaextension.edu
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